Frequently Asked Questions

High-resolution PNG, JPG, WebP and PDF files work well for the standard upload flow. For production artwork or unusual source formats, send the original file and our team can review it.

Patch size is set by the final width and height. The best size depends on artwork detail, lettering, patch type and where the patch will be used.

Printed patches can preserve smaller visual detail than embroidery, but the final dimensions still need to suit the artwork and application.

Available dimensions depend on the selected construction, shape and production limits. We review unusually small details before production.

Woven patches are useful when artwork contains finer details or smaller lettering. Final size should still be chosen for legibility and intended placement.

3D embroidery needs enough area for clean raised elements. Very thin strokes and tiny lettering may need adjustment before production.

The ideal size depends on the cap panel or beanie cuff. Measure the usable decoration area and leave enough clearance from seams and edges.

Placement and garment size matter. A left-chest patch is normally much smaller than a jacket-back patch, so measure the intended area before ordering.

Where a proof is included, production starts only after the required artwork and order details are approved.

A clean transparent background helps, but artwork should still be reviewed so important design elements are not removed by mistake.

Chenille works best for bold shapes and varsity-style artwork. Fine details can be combined with embroidery or simplified for a cleaner result.

Minimum quantities vary by product and production method. The product page should show the current minimum for the selected patch type.

Use the Order Issue Form and include your order number, a clear explanation and supporting photos where relevant.

Sample options may be available for selected patch types. Check the Samples page or contact support for the current program.

Yes. Reorders are easiest when you provide the previous order number or approved design reference.

Contact support with your order number. If tracking has been issued, use the carrier link in your shipment notification.

Yes when the selected product and minimum quantity allow it. Treat each unique design as its own production specification.

Proof timing depends on artwork complexity and the current queue. Confirm time-sensitive work before ordering.

Only products shown as available in the store should be treated as offered. Contact support for current blank-product availability.

Proof availability and cost depend on the selected product and order flow. The product page should state the current offer.

Pricing depends on patch type, dimensions, quantity, backing, artwork complexity and specialty options.

Quantity pricing can be configured by product. The live product or quote price should be treated as the source of truth.

Yes. Send the artwork, finished size, quantity, backing preference and deadline for the most useful quote.

Rhinestone transfers are decorative heat-applied designs made from arranged stones. Only publish this section if INSTITCH PATCHES offers the product.

Production methods vary. Final artwork, stone size, spacing and transfer construction should be confirmed before sale.

They are commonly used on suitable garments and accessories that can tolerate the required heat and pressure.

Follow the exact time, temperature and pressure instructions supplied with the product and test the garment first.

Minimums should be stated on the live product page for any rhinestone product that is offered.

Shipping begins after production is complete. Proof approval, quantity, product type and expedited services can affect the timeline.

Publish the current free-shipping threshold or eligibility only after the store shipping settings are finalized.

Expedited transit may be available for eligible destinations, but shipping speed does not automatically shorten production time.

Tracking is sent when the selected carrier and service issue a tracking number.

Durability depends on patch construction, adhesive or backing, garment fabric, application settings and care. Follow the product-specific instructions.

Use the product pressing instructions and test the garment first. Correct time, temperature, pressure and cooling method all matter.

Use a compatible cap platen, support the panel properly and follow the patch-specific heat settings.

Only use a household iron where the product instructions allow it. Even pressure and adequate heat are important.

Clean and dry the surface, align the patch carefully, apply firm even pressure, and follow any cure-time instructions provided.

Many patch constructions can be supplied with heat-applied backing. Confirm the selected backing and garment compatibility before pressing.

Add the original INSTITCH PATCHES tutorial video or help article here. The accordion is ready for inline video content.

Use a household iron only when the selected patch and garment allow it. Follow the supplied instructions.

Add the original INSTITCH PATCHES application tutorial here when the video is ready.