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Refund Policy
Before launch: Replace this starter structure with the final refund and remake terms approved for INSTITCH PATCHES. Custom-made goods often require different rules from stock products.
Custom Orders
State clearly how cancellations, artwork approval, production mistakes, customer-supplied artwork errors and change requests are handled once a custom order has entered production.
Damaged or Incorrect Items
Describe the evidence required, the reporting window and whether the normal resolution is a remake, replacement, store credit or refund.
How to Report an Issue
For an existing order issue, use the Order Issue Form and include your order number plus clear photos where relevant. Open the Order Issue Form.
